Shipping & Returns

GB Facemasks ("we" and "us") is the operator of (https://www.gbfacemasks.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Return
 

3.1 Return Due To Change Of Mind

 

GB Facemasks will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition.

 

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

(GB Facemasks) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

4. Delivery Terms

 

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 1-3 days.

 

4.3 Dispatch Time

 

Orders are usually dispatched within 1 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

 

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.5 Items Out Of Stock

 

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

4.6 Delivery Time Exceeded

 

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

6. Duties & Taxes

 

6.1 Sales Tax

 

Sales tax has already been applied to the price of the goods as displayed on the website.

 

9. Insurance

 

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

 

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

 

For all customer service enquiries, please email us at paul@gbfacemasks.co.uk

SEE MORE ON RETURNS & POLICY

HELP

ADDRESS

6 Woodlands Road
LONDON
E11 4RW

CONTACT

sales@gbfacemasks.co.uk

078 8109 5628 

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